Your subscription** provides access to the expertise of an IT Pro at a low fixed cost via a Trusted Adviser.
**Trusted Adviser is only included in Plus and Advanced subscriptions.
Your Trusted Adviser serves as your point of contact for IT related issues and questions. This IT Pro is available to answer your questions, make recommendations, and help you to understand the next right action for issues that are impacting your ability to do business.
If we can’t tell you how to fix your issue, we will direct you towards the best option(s) for resolving your issue quickly.
Our team members possess a high level of technical skill and training on how we conduct business.
Hardware and Software Support
Our Enhanced Support team members are available to fix issues requiring break/fix support either remotely (using remote support software) or onsite at your location. Think of this team as “hands on keyboards” help for situations that are too technically complex for the average business user to fix on their own.
Our Enhanced Support team is available to help you to streamline your business processes and get you back to what you do best – growing your business!
*Enhanced Support is available at an hourly rate
If our Enhanced Support Team isn’t the best option for solving your problem, we will direct you to a Provider who can. If you decide to take our recommendation, you will work directly with Other Providers to discuss and agree on rates and options.